privacy policy
Ella Isakov
Effective date: July 22, 2026
Last updated: July 22, 2026
1. Introduction
Ella Isakov (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your information.
This policy applies to information collected through our website, our marketing and advertising activities on platforms including Meta (Facebook and Instagram), our email communications, and our online offerings including free events, paid programs, memberships, and one-on-one sessions.
This policy is written to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, applicable provincial privacy legislation including Quebec’s Law 25, Alberta’s Personal Information Protection Act, and British Columbia’s Personal Information Protection Act, and the General Data Protection Regulation (GDPR) for visitors from the United Kingdom, Ireland, and the European Economic Area.
2. Who We Are
This site and the services offered through it are operated by Ella Isakov, a sole proprietor based in Canada.
For any questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: [INSERT CONTACT EMAIL]
Mailing address: [INSERT MAILING ADDRESS]
3. Information We Collect
We collect personal information in the following ways:
3.1 Information you provide directly to us
When you register for a free event, subscribe to our email list, purchase a program or session, submit a contact form, or communicate with us, you may provide us with:
- Your name
- Your email address
- Your phone number (if you choose to provide it)
- Your mailing address (for physical product delivery, if applicable)
- Payment information (processed securely by our third-party payment processors; we do not store your full payment card details)
- Information you share in messages, comments, or session intake forms
3.2 Information collected automatically
When you visit our website, we automatically collect certain technical information through cookies and similar tracking technologies, including:
- Your IP address and general geographic location
- Your browser type and device information
- Pages you visit on our site and time spent on each
- The website or ad that referred you to our site
- Actions you take, such as clicks and form submissions
3.3 Information from advertising and marketing platforms
When you interact with our advertisements on Meta platforms (Facebook and Instagram), including submitting an Instant Form directly within those platforms, we receive the information you provide (typically your name and email address) along with limited engagement data such as which ad you responded to.
We also use the Meta Pixel and similar tools to measure the effectiveness of our advertising and to show you relevant content. These tools may collect information about your interactions with our website and share it with the relevant advertising platform in accordance with their own privacy policies.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To deliver the events, programs, sessions, or content you have registered for or purchased
- To send you emails related to your registration, purchase, or ongoing membership
- To send you marketing communications about our offerings, provided you have consented to receive them
- To respond to your questions and provide customer support
- To process payments and prevent fraud
- To improve our website, offerings, and marketing based on how visitors and clients engage with them
- To measure the effectiveness of our advertising campaigns
- To comply with our legal obligations and enforce our terms
5. Legal Basis for Processing (for visitors from the UK, Ireland, and the EEA)
If you are located in the United Kingdom, Ireland, or the European Economic Area, we rely on the following legal bases to process your personal information:
Consent: Where you have given us clear consent to process your personal information for a specific purpose, such as sending you marketing emails or using non-essential cookies. You can withdraw consent at any time.
Contractual necessity: Where processing is necessary to deliver a service you have purchased or registered for, such as sending you the Zoom link for an event you signed up for.
Legitimate interests: Where processing serves our legitimate business interests, such as improving our services or preventing fraud, provided these interests do not override your rights.
Legal obligation: Where processing is required to comply with applicable law.
6. Who We Share Your Information With
We do not sell your personal information. We share it only with the following categories of third parties, and only to the extent necessary for the purposes described in this policy:
6.1 Service providers who help us operate our business
This includes:
- Email service providers (such as Systeme.io) who deliver our email communications
- Payment processors (such as Stripe and PayPal) who handle transactions
- Automation and integration platforms (such as Zapier) that connect our tools
- Video conferencing platforms (such as Zoom) that host our live events and sessions
- Website hosting and analytics providers
- Customer support tools
These service providers are contractually required to protect your information and to use it only for the purposes we specify.
6.2 Advertising platforms
We share limited information with advertising platforms, primarily Meta, to measure ad performance and to show relevant advertising. This may include hashed email addresses used to create custom audiences and lookalike audiences. Meta processes this information in accordance with its own Data Policy.
6.3 Legal requirements
We may disclose your information if required to do so by law, court order, or other legal process, or to protect our rights, property, or safety, or that of others.
7. International Data Transfers
We are based in Canada, and some of our service providers are based in other countries, including the United States and the European Union. When we transfer your personal information outside of your country, we take steps to ensure that appropriate safeguards are in place, including contractual protections with our service providers.
If you are located in the United Kingdom or the European Economic Area, we rely on Standard Contractual Clauses approved by the European Commission and the UK Information Commissioner’s Office to safeguard international transfers.
If you are located in Canada, please be aware that personal information transferred to service providers outside of Canada may be subject to the laws of those countries, including lawful access requests from foreign government authorities.
8. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
In practice, this means:
- Marketing email subscribers: until you unsubscribe or ask us to delete your information
- Event registrants: for the duration of the event plus a reasonable period afterward to send replay access and related communications
- Customers and clients: for as long as you remain an active client, plus a period afterward for tax, accounting, and legal compliance (typically seven years in Canada)
- Website analytics: typically 24 months, then automatically deleted or anonymized
9. Your Privacy Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
The right to access: You can request a copy of the personal information we hold about you.
The right to correction: You can ask us to correct information that is inaccurate or incomplete.
The right to deletion: You can ask us to delete your personal information, subject to certain legal exceptions.
The right to withdraw consent: Where we rely on your consent, you can withdraw it at any time.
The right to object or restrict processing: You can object to certain uses of your information, such as marketing, or ask us to restrict how we process it.
The right to data portability: You can ask us to provide your personal information in a machine-readable format that you can transfer to another provider.
The right to complain: You can lodge a complaint with a privacy regulator. In Canada, that is the Office of the Privacy Commissioner of Canada. In Quebec, it is the Commission d’accès à l’information. In the UK, it is the Information Commissioner’s Office. In the EU, it is your local Data Protection Authority.
To exercise any of these rights, contact us at [INSERT CONTACT EMAIL]. We will respond to your request within the timeframe required by applicable law, typically within 30 days.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly, to remember your preferences, to analyze how the site is used, and to measure the effectiveness of our advertising.
Types of cookies we use include:
Strictly necessary cookies: Required for the website to function, such as remembering items in a checkout process.
Analytics cookies: Help us understand how visitors use our site.
Advertising cookies: Used by advertising platforms including Meta to measure ad performance and show relevant content.
You can control cookies through your browser settings. You can also opt out of certain advertising cookies through the Digital Advertising Alliance of Canada (youradchoices.ca) or the Network Advertising Initiative (networkadvertising.org). Blocking or deleting cookies may affect your ability to use certain features of our site.
11. Marketing Communications
When you register for a free event, subscribe to our list, or purchase from us, we may send you marketing emails about related offerings. Every marketing email includes an unsubscribe link, and you can opt out at any time. You can also contact us directly at [INSERT CONTACT EMAIL] to unsubscribe or update your preferences.
If you unsubscribe from marketing, we will still send you transactional emails related to purchases, registrations, or memberships you have made with us.
Our email practices comply with Canada’s Anti-Spam Legislation (CASL). We obtain your consent before sending you commercial electronic messages, we identify ourselves clearly in every message, and we honour unsubscribe requests promptly.
12. Security
We take reasonable steps to protect the personal information we hold against loss, theft, unauthorized access, disclosure, alteration, and destruction. These measures include encryption in transit, restricted access to information on a need-to-know basis, and requiring our service providers to implement appropriate security safeguards.
No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee its absolute security.
13. Children’s Privacy
Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete that information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make material changes, we will update the “Last updated” date at the top of this policy and, where appropriate, notify you by email or by posting a notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information.
15. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@ellaisakov.com
We are committed to resolving any concerns you may have. If you are not satisfied with our response, you have the right to contact the appropriate privacy regulator in your jurisdiction.
— End of Privacy Policy —